Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you place an order or contact us, we may collect the following information:
Name
Email address
Billing details
Payment information processed through secure payment providers
Order details
Any information you send us through contact forms or customer support
Because we sell digital products, we generally do not require shipping information unless needed for billing or account-related purposes.
2. How We Use Your Information
We use your information to:
Process and confirm your order
Deliver your digital product by email
Provide customer support
Communicate with you about your purchase
Improve our website, products, and services
Prevent fraud and protect our store
If you subscribe to marketing emails, we may also send you updates, offers, or new product announcements. You can unsubscribe at any time through the link in our emails.
3. Payments
We accept payments through trusted third-party payment providers such as Stripe and PayPal. We do not store your full credit card or debit card details on our servers. Payment information is processed securely by these providers according to their own privacy and security policies.
4. Digital Product Delivery
After your payment is confirmed, your purchased crochet pattern PDF is delivered to the email address provided during checkout. It is your responsibility to enter the correct email address when placing your order.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, and help us understand how visitors use the site.
You can disable cookies in your browser settings, but some parts of the website may not function properly.
6. Third-Party Services
We may use trusted third-party services to operate our website and business, including:
Payment providers
Email delivery services
Analytics tools
Website hosting and security services
These third parties only receive the information necessary to perform their services and are expected to protect your data.
7. Data Security
We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of transmission or storage online is 100% secure, so we cannot guarantee absolute security.
8. Your Rights
You may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data where legally applicable
Opt out of marketing emails at any time
To make any request related to your data, please contact us through our Contact Us page.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Contact Us page.